All modulesService desk
Ticket System
Ticket System organizes support and operational requests. Teams can configure domains, priorities, problems, problem groups, related lists, and workflow behavior while keeping ticket resolution visible.
What it covers
Built around the real APIT admin surface
Operate ticket dashboards, domains, priorities, related lists, problems, problem groups, workflow states, and support queues.
RequestsPrioritiesWorkflow
Core abilities
- Ticket dashboard and ticket detail workflows
- Domains, priorities, problems, and problem groups
- Related list views and ticket settings
- Workflow automation and auto-close services
Common workflows
- Intake and triage service requests
- Classify issues by domain and problem group
- Track resolution from dashboard to detail view
Screenshots
Real product views from Ticket System
These images come from the generated APIT documentation screenshots and can be replaced later by DB-managed media.
Connected modules